Exploring The Parks: Musings From El Morro National Monument

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El Morro's great bluff towers over the landscape/Lee Dalton

El Morro – the headland – is nestled along an ancient highway in central New Mexico between the town of Grants and the Pueblo of Zuni. Once upon a time, a pool of dependable water at the foot of a great cliff dictated that travelers stop here. It was the only sure water for about 40 miles in any direction. Once it sustained a fairly large ancestral pueblo village atop the bluff before it successively quenched the thirst of Spanish Conquistadores, missionary explorers, and others of the Spanish colony known as Nuevo Mexico. Two hundred years later, they were followed by Anglo-Americans as they pushed a new nation’s borders farther and farther west. There was even a caravan of camels passing when the U. S. Army experimented with using them instead of horses or mules in the Southwest's deserts.

The smooth, tan sandstone of the tall bluff seemed to be an attractive canvas for travelers and those who lived here. Villagers from the now-ruined village we call Atsinna decorated it in places with petroglyphs. Perhaps inspired by their work, the man who was first Spanish governor of Nuevo Mexico – Don Juan de Oñate – paused here to write the first known modern inscription in 1605. “Paso por aqui,” he wrote. “Passed by here. . . “

Now a few thousand people a year follow Don Juan and the others whose names are recalled here as they visit America’s second or third national monument. El Morro was set aside by Teddy Roosevelt the same day -- December 8, 1906 -- he proclaimed Montezuma Castle National Monument after signing the Antiquities Act in 1906. El Morro is one of the little gems in the crown jewels of our national parks, and even though it may not be as noticeable as its bigger cousins, it is precious just the same.

I served as supervisory ranger at El Morro from 1971 to 1974 and remember it as one of my favorite places. It hasn’t changed much. Quiet. Peaceful. Gentle. A place to savor and enjoy at leisure. A place where time seems to have called a time out and people long gone still touch our lives as we, too, pass by here.

I pulled in late the afternoon of May 14 and managed to snag one of the last two campsites in the nine-site camp on a road named “Dark Sky Drive.” It’s six in the evening now a day later, the camp is filled, but the only sounds are of a gentle breeze through the piñons and junipers and the ticking of a little clock inside my trailer. Silence reigns. Last night a coyote sang me to sleep and this morning at six I was thankful for my furnace when I looked at the thermometer outside and saw it stuck at twenty-four. It may be the middle of May, but at 7,300 feet spring is still struggling to get here. Once the sun rose above the mesa to the east, it warmed things rapidly, and by eight it was short-sleeve time again.

One of El Morro’s best features is that it’s a Fee Free area. No admission fee and camping costs nothing.

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Juan Gonsales' signature from 1629 is still easy to read/Lee Dalton

Most visitors pass by here quickly. A fast stop at the visitor center. Perhaps a look at their new award-winning film, “Paso por Aqui.” Maybe they’ll jaunt out to the Inscription Rock Trail. If they are really feeling ambitious and energetic they may take the entire two-mile walk past the inscriptions and then up and over the top of the 200-foot sandstone bluff. There they will take a look at a hidden box canyon that has always reminded me of a special secret garden. They’ll walk past a few excavated rooms of Atsinna and then descend a set of stairs. Back in their cars, they will rush on and never know how much they missed because they didn’t tarry awhile longer.

I had been here a couple of years ago for the first time in a long time. On that visit I found myself profoundly disturbed by an obvious miasma of gloom that seemed to pervade the place. Rangers sat idly behind the information desk, greeting visitors as if we were intrusions. When I asked if any guided walks or other programs were scheduled, the answer was that “we don’t have enough staff for that. Budget cuts, y’know.” Hmmmm. Five rangers and volunteers chatting behind the desk and not enough staff? Okay. Whatever. On top of the rock, I met a Navajo maintenance worker. As he passed I commented that it was good to see someone watching over El Morro. His reply was haunting — “Well, someone has to . . . “ Later, in the campground I spoke with a couple more maintenance folks and learned one of them was the nephew of a man who’d worked here with me. But little things they said made me realize that all was not well at El Morro.

I wondered if it was because the superintendent’s office is now 40 miles away in Grants. Ol’ Robert L. Morris would have skinned us all alive if he’d gotten a whiff of this kind of discord. I learned that many, if not most, of the staff live offsite somewhere. Does the Park Service lose something when the people responsible for protecting and sharing our parks live somewhere else? Later, I wrote a somewhat critical letter to the then superintendent. Never received a reply.

Other things had changed, too. An absolutely obscene sewage lagoon located just east of the employee housing area is now the most prominent feature of the landscape viewed from the top of the great rock. A mile of sewer pipe could have placed that thing down at the northeast corner of the monument near the highway where it would not have been such a horrible eyesore. Whoever designed and approved that abortion should be drawn and quartered.

As soon as I walked through the visitor center door this time, however, I knew in an instant that there have been at least some changes. I was greeted with enthusiasm by supervisory interpreter Rick Best and two volunteers – Frankie Anderson and Margie, whose last name I didn’t catch. Much better than my last visit.

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El Morro's waters once sustained the residents of Atsinna/Lee Dalton

Aside from the lagoon reflecting sun for miles, not much had happened inside the monument. There have been big changes in the larger community around it. More houses. More development. Inevitable change. But there’s a much more subtle and, I believe, even far more important change. Today while I watched the movie, a Navajo man brought a young girl through to look at the displays. They talked very quietly in both English and Navajo as, I supposed, he explained El Morro to his daughter. Later, two busloads of third-grade students from Zuni Pueblo arrived. Well-behaved kids with teachers who wore Zuni and not Anglo skin. Kids who were enthusiastic about learning – a stark contrast to the silent, wary kids I remembered from school visits long ago when a native youngster could be punished for speaking his or her own language and none of the teachers could. Around me today I heard conversations in both Zuni and in English and I heard English being spoken without the accents and hesitation that once had been there.

I had to smile and I thought that maybe, just maybe, our nation might be growing up and beginning to realize the value of all our citizens. I found myself hoping that each of the kids who shared the VC with me will grow up to bright and happy and prosperous futures. It looks like they are off to good starts.

Then they headed out on the trail led by a ranger and couple of NPS volunteers and a Zuni wearing a maintenance uniform. Wow. A maintenance worker doing interpretation?

I met him later in the day and learned that he’s actually a Historic Preservation Technician. The name tag on his shirt reads simply, C. Chimoni. He’s working at El Morro to preserve the park’s administration building. Built in the 1930s of native stone and mortar mixed on site, he’s trying to repoint the rock where original mortar is crumbling. It is, after all, a historic structure now. He explained that he works throughout the Southwest on similar projects. He told of how he’s been experimenting, trying to discover just the right mix and techniques for making up the lime-based mortar needed to restore old walls to as original condition as possible.

The visitor center movie tells some stories of the challenges involved in trying to keep Inscription Rock’s inscriptions from fading away. It recounts some of the well-intended but misguided attempts of the past that wound up causing damage. Then I remember in my own time here and elsewhere when my colleagues and I chafed at new requirements that didn’t seem to make sense. Things that required piles of paperwork. Environmental and historic assessments. Scientifically based plans in place of just trying to do the best we could with what knowledge and materials we had available.

Did we cause harm? I hope not.

Looking back, I’m happy to see the additional safeguards now in place. Safeguards that hopefully will prevent debacles like the recent flurry at Effigy Mounds National Monument or more sewage lagoons to destroy a beautiful scene. Decisions and actions based not on hope alone but on good science, good history, and good sense. And even with all that, how can we really be sure we are doing it right? Is that even possible? Will still-developing knowledge someday show that we were wrong – again?

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Even green water is slaking on hot days/Lee Dalton

= = = =

About a mile east of the monument entrance is a small café called Ancient Way. I’d heard rumors of how wonderful their pie is, so decided to go find out if they were true. THEY WERE! Unbelievably good. Crust unlike the crust on any other pie I’ve ever eaten. Thin and flaky like some sort of exotic French pastry, and the cherry filling was definitely not straight from a can.

A colony of starving artists and musicians have found refuge in the mountains and forests around El Morro. Across the road is a small community art shop where local artists exhibit and hope to make sales. As I ate my pie at the café, a lady played quiet music on a harp nearby.

Next time I visit this land I’ll have to remember to wander over to the Ancient Way to find out if rumors about their other offerings are as true as the one about their pie. But come to think of it, I’ll be here tomorrow evening . . . .

= = = =

Evening and the campground is full again. I accept an invitation to join a couple beside their campfire. Jack and Marie Thompson alternate between northern Utah’s winter skiing and Maine’s summers. This is their first venture into the land of Nuevo Mexico. We talk awhile about parks and politics and the anti-public lands ravings of some of Utah’s lawmakers. They tell me of a recent trek by a herd of ATVs into Recapture Canyon, an area in southeastern Utah closed by the U.S. Bureau of Land Management to ATV use because of so much damage – a trek led by a county commissioner to gain attention with an election looming.

Then I find myself becoming an interpreter again and tell them tales I remember of El Morro’s history. Of Cabeza de Vaca and Estaban, and the Seven Cities of Cibola. Of Fray Marcos de Niza. Of Coronado and his trip to where Kansas City now stands. Of Don Juan de Oñate and J. H. Simpson. And, of course, of Edward Fitzgerald Beale and the camels.

The moon begins to rise one night past full. In a campsite nearby, a young couple from Canada gently strum guitars and sing quietly. It all seems to fit together perfectly and I find myself thinking that, yes, this is the way it should be.

If anyone wonders why we have parks, this is the answer.

= = = =

The next day dawned bright and beautiful, so I joined Jack and Marie for a walk past the inscriptions and over the top of the rock. One problem exists, though, for those of us who want to remember the place with some quality in our photos. The visitor center and trail don’t open until nine o’clock. By then the light has already gone flat. Opening so late deprives serious photographers of that precious Golden Hour of morning light. Then, back at the visitor center, we met a long-term seasonal ranger named Jeremiah Maybee whose knowledge of the area helped answer a number of questions that had been haunting me because some of my 40-year-old memories are shadowy.

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Lt. James Simpson and Robert H. Kern, an artist, passed this way in 1849/Lee Dalton

A bit later, however, came the only jarring note of this trip. I was trying to doublecheck the names of some of the people who had helped make my stay more pleasant so I could thank them here in Traveler. That’s when one of the staff stepped in and told the person I was speaking with that if I planned to publish anything about El Morro, it could only come from someone in the superintendent’s office. This person should not be talking with me. That ruffed my feathers in the wrong direction, but rather than make an issue of it, I apologized and ended the conversation.

I had already gathered that the past problems I’d seen at El Morro had been due to some serious internal conflicts. I’m sure that even though personnel have changed since then, there is still a need in the political structure of the local administration to try to avoid any potential embarrassment. What better way to do that than to try to control what may be written by limiting who may speak with a writer?

I’m sorry, but to my mind, that is not the way it should be. Yet given the realities of modern life in such a politically packed arena as our national parks, I guess I can understand it. It was things like this that led me to leave the Service many years ago. I’m sorry that it still exists.

I also noticed, but didn’t ask about, an apparent absence of any interpretive programs at El Morro. The “Programs” section of the campground bulletin board was empty, and I never saw any sign of any interpreters on the trails. Even if formal guided walks are not offered, the presence of an interpreter on a trail provides not only protection for resources, it also helps visitors make a human connection with what they are seeing. Even though I was greeted with a much different welcome at the desk, I still wonder what all those people in uniforms are doing if none of them are available to interact with visitors along the Inscription Trail. I’m an outsider now, but looking at things from an experienced point of view, it appears that what might be needed is a little creative leadership that remembers when you wear an arrowhead on your sleeve people are looking to you for an experience they won’t soon forget. Those kinds of experiences don’t happen at an information desk.

I’m sure that if I’d had the chance to ask more questions, I might have been provided with some reasons for what was happening. But everyone who works to manage our parks needs to remember that sometimes there is a fine line between reasons and poor excuses. Shouldn’t the goal of any manager be to have a staff so well trained and feeling good enough about their jobs that one would not have to worry about what they might say – even to someone who might write about it?

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Mr. Long's carving is the most ornate at El Morro. He came by with Lt. Beale's Camel Corps/Lee Dalton

A few days later, I’d have an entirely different experience at Chaco Culture National Historical Park.

I also don’t think I’ll ever become accustomed to seeing law enforcement rangers armed to the teeth wandering through places like El Morro or Chaco or Hovenweep. I guess it may be necessary, but believe that if it is, then it’s a tragic necessity. At least, though, on one night at El Morro I did spot a young law enforcement ranger with a dark mustache and beard walking from one campsite to another and actually answering questions of an interpretive nature. Unfortunately, I was visiting the little house on the hill when he stopped at my humble abode, so I didn’t have a chance to talk to him. I’d have thanked him for getting out of his patrol truck and actually taking time to share with visitors stories of the place he protects.

To me, the don’t talk incident only served to make my mission to spotlight and thank the peasants of the Service, the ones whose boots are on the ground and whose sweat falls on park trails instead of an air-conditioned office desk somewhere are all the more important. And I also know that I may be wrong or unfair in drawing some of the conclusions I’ve made here. Perhaps I’d have written something entirely different if I’d felt comfortable asking more questions.

I hope I won’t cause problems for anyone if I thank the people wearing green and gray at El Morro – even if I don’t have official permission.

So thank you, Rick Best, C. Chimoni, Jeremiah Maybee, Frankie Anderson, Wendy Gordge, the mustachioed law enforcement ranger, and Margie Whose-Last-Name-Shall-Be-Unknown. Thank you, too, to all the rest of those I didn’t meet who also labor at El Morro, whether they wear flat hats or hard hats. And thank you, also, to those who inhabit the Big Office in far away Grants.

Thank you all for working so hard to protect our special places. Thank you, too, for being courageous enough to be willing to stand up under the winds of political storms that may come your way. It ain’t easy, that’s for sure.

It’s because of folks like all of you that I had the chance last night to sit in a peaceful campground and think to myself, “This is the way it should be!”

Even if, sometimes, we could do even better.

Comments

Thank you Lee for a very informative article. It is disconcerting to think that even at El Morro, a park ranger tells an employee not to answer a question or discuss an issue with you. It is interesting to me that the the citizens pay for all this, but some public service employees have the attitude that secrets must be kept from their employers. The VA hospital issue a very good example. In any case, I now have El Morro on my list, thank you again.

Charming article and I'm so glad you were able to retrace old memories.

I haven’t had time to think, let alone write, for months, but this has been on my mind since it was posted. The stuff about NPS dysfunction and its effect on morale pretty much describes my day to day, and that of my higher functioning coworkers.

The park where I work has been savaged over the last few years by incompetent and indifferent managers. All divisions have been affected to some degree. The current situation, what the park is able to accomplish and what it can’t, would have been unthinkable just 10 years ago. Now it is the status quo, I doubt anyone in management even knows that it wasn’t always this way. We are failing the public.

The protection division is staffed by a revolving door of people who are just looking to go some place that will be better for their career. With only a couple of exceptions, they don’t know the park’s backcountry, and barely know its front country. There has been so much turnover that the neither the chief ranger nor the district rangers know what their basic duties are. Long term employees from other divisions have to train the new rangers, often multiple times a year.

The interpretation division has removed the long term people who live here and know the park intimately. Apparently their competence and dedication were a threat to the people above them. Now we have people who are here for a year or two, are very excited to be park rangers, very well versed in NPS lore and culture, but don’t have a clue about the park they are actually working in. They might be able to give a decent program on a generic nature topic, but they can’t answer specific questions about the park or effectively help a visitor plan their trip, because they never leave the visitor center and have a very dim grasp of the park’s geography.

Maintenance is still functioning, but not at the level it was a few years ago, and not for long. It consists of permanent employees who are a few years from retirement, and very young seasonal laborers. The permanents are not being replaced as they retire, and the long term seasonals who should be coming up behind them have seen the writing on the wall and left. The facilities that the maintenance crew takes care of are old, were built in piecemeal fashion, and have a lot of individual quirks. We are on track to be in a situation where nobody knows where the utilities are buried or how to winterize the buildings. If they get some smart people, they’ll figure it out, but not before a lot of expensive damage is done. There is no substitute for a direct handoff of knowledge.

Trails has taken a beating, but is still functioning, really just on force of will and the high quality of the long term people who are still around. That and they are in the backcountry all the time, and therefore somewhat insulated from the dysfunction. Still, they are just a couple of people away from collapse.

Resource management is doing ok for the most part. They aren’t very well run, but their budget is still rising and that keeps the problems from coming to a head.

Superintendents and division chiefs work here for 3-5 years and then leave. The ones we have had recently have been catastrophes, but that hasn’t stopped them from being promoted. If someone above the park level is checking on their job performance, I don’t know how. They rarely communicate with the working staff, and the last couple of superintendents have probably not topped even 3 weeks a year physically in the park. Each time a member of upper management leaves for the next step in their preordained career path, it is greeted with a mixture of relief and fear by the staff. “Well, that asshole is finally gone, and not a moment too soon, but what will they get to replace him?”

There is no noticeable link between job performance and job security. If anything it is the opposite. The bosses don’t know what the employees’ day to day jobs are, so they have no idea who is doing their job and who isn’t. They just go by who is the most effective bootlicker, and people who feel a responsibility to actually do their jobs can never compete with the people who lick boots full time. When I look at who has been let go in recent years, versus who has been promoted, it is appalling.

The best employees are under a huge amount of stress. While they are out working, somebody with nothing to do is writing their boss complaining that their uniform is not in perfect compliance with standards or that they accomplished something without having a few meetings about it. They know that as long term employees of one park they are very unlikely to get a permanent job, and they have to train a new supervisor every few years. If they end up with a boss who doesn’t have the self confidence to tolerate an employee who knows more than they do, their career is over, and everything they worked so hard to build over the years will fall apart.

Like Lee’s experience at El Morro, park visitors notice, and they don’t like it. I met someone recently, in a different context, who had visited the park. When she found out where I worked, she asked “What is going on there? When I visited, I could feel stress pouring off of every employee I met.” Most visitors probably only come to a given park one time, and don’t really see when services fall off, but some do. The park has lost all credibility in the surrounding towns in recent years. That makes it harder for everyone to do their jobs.

I don’t know what the answer is, other than to hire better managers, don’t let them move so often, and hold them accountable for their job performance. It seems like the upper levels of the NPS have been captured by a bunch of cronies who are running the agency for their own benefit, and the parks are just an afterthought. It is really hard on the rest of us. I have seen so many good people leave the NPS in recent years, both voluntarily and otherwise. Invariably they are congratulated on getting out. It is really sad.

willj, I don't personally know anyone still with the NPS anymore, the two I did quit in disgust years ago, but I know several in other federal agencies(one that protects the WH). Your story is almost verbatim of thiers, mismanagement is so rampant, they no longer enjoy the job and beginning to succumb to just getting what they can. It is sad and I hope it works out for you.

Will, I'm not at all surprised at what you've written here. I know it exists in some places.

But it's also clear that there are many, many parks where the kinds of things I experienced at El Morro and you have experienced wherever you are are not happening. At least, if they are, it doesn't show.

I know several retired IRS people who describe much the same sort of thing in their experiences. I know some USFS retirees who have a lot of bitterness. But among those people, it's not aimed so much at their local supervisors as it is farther up the chain at the very top. Up in the rarified atmosphere that many of them -- and I -- call the Political Stratosphere. Political appointees at the very top of the agencies who must try to keep Congress happy. There are BLM employees out here who have been demonized by politicians who find it expedient to stir up their political bases with tales -- often of very fuzzy truthfulness -- as they try to ensure their next re-election to continue with what they seem to hope will be a lifetime career at the public feeding trough we call Congress.

How much of what you experience -- and others perhaps -- comes not so much from incompetence of the people you must work with as it comes from a SYSTEM that is broken. One where the breakage has occurred at the very top of the heap and now has trickled down (or tinkled down if you prefer). How much of the demoralization results simply from the financial starvation Congress has chosen to impose on our parks and many other agencies? How many of our management problems come from managers who find they must try to manage while facing almost insurmountable odds? How many of the parks' personnel problems come from a totally bewildering menage of Congressional mandates that have produced an incredible tangle of often conflicting hiring practices intended to protect every minority or majority member of any demographic?

As one who has visited a large number of parks every year for the past several, I think I'm safe in saying that the vast majority of people at ground level are really good folks whether they be the ones who scrub the toilets, lead the walks, patrol the park, or the superintendents themselves.

I'm not in a good position to really know -- but I hope that the picture system wide is not completely hopeless.

I really believe, based on what I do know about the subject, that the key to regaining the values our parks -- and indeed, our nation itself -- should stand for would be to somehow accomplish a thorough House cleaning in Congress and a clean sweep of the Senate.

Good luck. I sincerely hope the best for you.

Lee-I agree that Congress is a disaster, and that everyone is saddled with a mess of rules that make things difficult, but a lot of people still manage to navigate the rules and accomplish their jobs in an ethical and effective manner. I’m pretty sick of hearing about money. We’ll never have enough money to do everything people in the agency want to do (nor should we), but we have enough to do a much better job than we are currently doing. The amount that I have seen wasted in just my little corner of the world would make any thinking person sick.

What strikes me about what I have seen these last years is how petty and personal it is, and how rooted in NPS culture, particularly the part about taking a new job every few years. People aren't in a job long enough learn to do it well, to be held accountable for their performance, or to dig in for the hard work of building something. They are looking for a new job from the moment they arrive, and have no incentive to rock the boat. They are just looking for quick flashy changes that will look good on a resume to someone at another park, and they believe enough of their own bullshit to be uninterested in what came before them or what will come after. Never, ever, admit to a mistake. Full speed ahead, it will be someone else’s problem soon enough anyway.

Congress will be a mess for the foreseeable future, but this is a cultural problem within the NPS, and one that NPS has the power to fix, it just doesn’t appear to have the will.

Superintendents and division chiefs work here for 3-5 years and then leave. The ones we have had recently have been catastrophes, but that hasn’t stopped them from being promoted.

CHNSRA's last superintendent didn't even make it two years, turned the community even further away then was promoted. It's a big problem the NPS needs to fix.

Well, Will, perhaps it will fall to you and people like you to make the difference happen.

Figuring out how to do it and finding the courage to try are the biggest challenges.

Great story Lee, really enjoyed it. I will put El Morro on my bucket list.

I think the NPS has a really difficult job anymore. I never worked for the NPS but my spouse did so I did get an insider view of sorts. A lot of he problems start when management (rules and regulations) of the park changes, usually as a reaction to a problem that should have been addressed much sooner. Things like snowmobiles in Yellowstone or ORVs in CHNS or forced compliance of Acts of Congress. Businesses outside park become established that cater to specific clientele that uses the park for specific activities. The local businesses and the habitual users of particular park become one and the same. The users and local businesses come to view the particular park as "theirs". Some local NPS employees (usually maintenance) that live in the community are not on the same page as interp, LEO or resource divisions. This results in problems, things being said and stories being told. The new regulations involve politicians creating all kind of problems (FOIAs and meetings with the local recreational groups) that takes up the time and energy of everyone and increasing the work load of mangement. All the NPS superintendents are beholding to higher level managers and are political animals to some degree. The habitual visitors to the particular park look for any excuse to grind their axe never missing a chance to make a mountain out of a molehill, exacerbating the problems. This further separates the visitors from the staff and adversarial working conditions for all the Park's employees.

Buxton, I think you hit one of several nails on the head.

Buxton-

What you describe is undoubtedly true in some cases, but is also a narrative that is drug out for ad hominem attacks on the credibility of local staff when they point out problems with the shiny new plan. It is used to rationalize ignoring the opinions of the people who know the most about an area, if those opinions differ from management's. The capture of NPS management by local business interests could certainly be a problem, but in my opinion it is currently not nearly as large of a problem as the short termism, ill informed decision making, and capture by managers' personal interests that is the result of such rapid churning of upper management.

There is a strong ideological current in the NPS that paints private business as innately bad, politically connected corporate despoilers of the land, only out for their own quick buck. Again, certainly true in some cases, but not all and not even most. I find it odd because these are the people at the front lines of the economic activity the NPS is so quick to point out as an advantage of having parks. At least around the podunk parks where I work, the businesses are family owned affairs geared toward helping people enjoy the parks. They provide basic things like food, lodging, horse packing, and canoe trips. They are not making some fantastic killing, often make less money than even low level park managers. The only politically connected corporate outfits that I see are the concessionaires the NPS brings in. The local businesses are in it for the long haul, and are trying to plan around an agency that is in a constant state of change as managers leave and new ones come in. They have every right to expect to be consulted and kept informed. They are "partners" just as much as the various non profits are partners. in the big picture they are some of the most loyal allies a park can have, even if they disagree with specific policies. But sometimes they are treated as enemies, and NPS employees are treated as 5th columnists for interacting with them on a basis of mutual respect and understanding.

The new regulations involve politicians creating all kind of problems (FOIAs and meetings with the local recreational groups) that takes up the time and energy of everyone and increasing the work load of management.

This is basic civics. Responsive government. If a park manager regards a meeting with a local recreation group as a problem, they are probably in the wrong line of work. Why should NPS management expect to be able to make whatever decisions they want without consulting local interests? This is the stuff that drives me crazy. You have people who think they are so much smarter than the locals that not only should they be able to plan in a vacuum, they shouldn't even have to inform the people who are most affected. I've seen press releases come out that are flat out lies. I've had managers tell me that if one of my neighbors asks me a question, I have to lie to them, just so the manager doesn't have to take a call from someone who disagrees with them.

If the decisions they are making are the right ones, and often they are, then management should have the guts to stand up and explain their thinking to anyone who asks. That is their job. I think a lot of people in the NPS have this feeling that because they work for the NPS, everything they do is automatically good, everyone who questions them is therefore bad, and basic tenets of open government and accountability do not apply to them.

Will, unfortunately what you describe is not isolated only to NPS circles. I submit it is true in virtually any profession that is subject to political interference -- and political interference comes not only from lawmakers, but as Bruxton has pointed out, an almost endless menangerie of other special interests as well.

As a retired teacher, let me edit your first paragraph to reflect education instead of NPS:

. . . is also a narrative that is drug out for ad hominem attacks on the credibility of local teaching staffs when they point out problems with the shiny new plan. It is used to rationalize ignoring the opinions of the people who know the most about an area, if those opinions differ from management's. The capture of educational management by ( local strikeout isn't working) often distant business interests and various segments of both liberal and conservative legislators and the public could certainly be a problem, but in my opinion it is currently not nearly as large of a problem as the short termism, ill informed decision making, and capture by managers' personal interests and special interests that exert influence upon them that is the (strike out result) cause of such rapid churning of upper management.

I firmly believe that most of the problems that face professionals of all kinds is meddling by people far removed from the scene who too often have some kind of vested financial interest in whatever they are trying to influence.

The local businesses you point to in your essay are probably analagous to students and their parents in our public schools. What you are trying to cite is correct, but is not restricted to NPS concerns. It's epidemic throughout our society.

So how do we go about trying to change it?

So how do we go about trying to change it?

Simple, the problem you describe is precisely due to an overreaching federal government. Return to our roots, limit federal intrusions to those Constitutionally permitted and return local control.

Unfortunately, you are against all those things.

Lee-I agree that the problem is not confined to the NPS. As long as we have institutions, we will have institutional dysfunction. What sets the NPS (and teaching, for that matter) apart, and gives us a unique opportunity to do better, is that we attract a lot of people who are not in it entirely for the money. We still have to feed our families, but it isn’t the only thing. We have people who find a job that they want to stay in and do well for its own sake, rather than so they can climb the ladder. People like that are the best chance any institution has to blunt the effect of the Peter Principle. Currently, from where I stand, these people are treated with suspicion and contempt by the ladder climbers who make up the majority of managers. So the way to fix it is to make keeping the good long term employees, and sidelining or removing the ladder climbers, a priority. Reduce management churn. Stop paying relocation expenses for permanent employees who move every few years to further their own careers. Pursue policies which give hiring preference for permanent jobs to seasonals who have proven themselves in that specific operation, and who are committed to that specific park. Step up and remove poor performers, rather than wait for them to take their next promotion. End the culture of the NPS can do no wrong. Stop trying to use public goodwill toward the parks as a shield against meaningful accountability for the park service. Maybe that is a pipe dream, but it shouldn’t have to be. We are spending money taken from the public by the governement, to be used for the common good. That is a huge responsibility, larger than that facing any private business owner or manager. We absolutely have to be held to a higher standard.

You have people who think they are so much smarter than the locals that not only should they be able to plan in a vacuum, they shouldn't even have to inform the people who are most affected. I've seen press releases come out that are flat out lies.

The sole reason I choose my nick name here, the NPS have treated us like we are too dumb to know any better, dismiss anything we say because they think we are too stupid. They have told us flat out lies and expect us to just shut up and make us out to be the problem. Some just transferred here think they know better. This kind of attitude has worsened in the last decade. Now we have no choice but to completely rock the boat and be made out to be bad guys. I know who is dumb and it ain't us.

Lee-

It isn't that I think meddling from afar isn't a problem for most everyone. I don't think that this problem, which I believe to be one of the worst problems the NPS faces, is a result of outside meddling, unless you consider the NPS manager class to be outside meddlers. There is no lobbyist putting pressure on a superintendent to hire the superintendent's kid's college roommate, or telling a new district ranger that he should get rid of the super competent guy who was passed over for his job. There are no moneyed interests served by a manager refusing to fire a problem employee because it would be a tacit admission that he messed up when he hired him in the first place. It is just a remarkably resilient good ol boys network.

Will, I agree fully with almost everything you have said.

I wish I had some good ideas to change it. As a teacher, there were a few of us who stood up and sounded off, and paid some prices now and then. But sometimes we managed to make progress. (Dunno if it continued when we were gone, though.)

Surely if there are others who feel as you do, there might be strength in numbers. Then there is PEER -- have you considered trying to get in touch with them?

I chose to leave permanent NPS work and return as a seasonal because of the political pressure that was landing on me when I had advanced to a level just above field ranger. But I can honestly say that as far as I know, none of those pressures came from any of my immediate supervisors or even the regional office. (But things may have changed since the early '80s) What bugged me were new and increasing laws and regulations regarding hiring and minority preferences that kept me from hiring and supervising as I thought I should. Those came from ON HIGH and were driving everyone I knew batty. And I was chained to my desk instead of out in the park.

As a seasonal interpreter, I had no real worries but did have the privilege of mentoring others while enjoying the park with the people who came to visit the place I worked.

I'm thinking a lot of the nonsense from those days still exists. Changing it will require changes at the top and somehow finding a way to reduce the Congressional overreach that infests our government. (But even that comes from the wealthy special interests who purchase the services of career politicians. Maybe one of the best places to start would be a strict system of limiting terms and limiting contributions -- aka bribes.)

The most resiliant good ol boys networks in the nation reside on Capitol Hill in 50 states and in D.C.

We need to find a way to fumigate those places.

Lee...

I hsve to agree on fumigating the politicians and those who purchase them. I spent over a decade in the corporate world, then 20-some years in the nursing world, and have heard from friends with similar experiences in academia, retail, and every other sort of organized workforce. The problems of management being influenced by factors other than what is best for the individuals and their mission is far from unique to the NPS.

Personally, I try to take the grey inbetween road. Those who adamantly state that the NPS is always right are probably as wrong as those who one-note-samba 'the NPS always lies' or such. If we can find one thing that an opponent does right or that we agree with, it will help to trim the evil characterizations of those we are in opposition to. This really extends out more generally to many of these issues we discuss here.

Nice post Rick, I agree. Once we assume a position that only our side has all the answers, problems usually arise. Like yourself I have found it all human organizations, issues are generally more complicated and fraught with frailness, myself included, but much good does occur.

Will,

I don't disagree with what you are saying and have been disappointed by upper level managers more often than not.

The personal situation that I knew about was where individual district rangers and staff were given directives and then when they carried out their directives local business/recreation orgs went after them. The higher level mangers would sometimes stand up for their staff or sometimes not depending on the political wind and what their mangers told them.

For me the idea of NP being held to higher standards systematically and fairly throughout the country is going to cause problems locally in some places. The mom and pop places you speak of can be altruistic or totally self asborbed in their own personal recreation and their bottom line. I personally still like the Idea that if I go to a NP there is a set of asethetic standards that is consistent throughout, held together by the Organic Act, CFR and NPS management guidelines. The idea of traffic jams of ORVs next to a colonial bird nesting colony on a national park beach or a haze of blue smoke from snowmobiles on trails that were ment to be silent, clean and pristine must be addressed. I have seen some really nice state parks but they don't do for me what NP parks do.

Buxton-

I guess what I wrote about local businesses really only applies to the out of the way parks I know well. I agree that things can easily get out of hand at a large park. 2000 people a day at Delicate Arch makes my head spin. I’ve had that place to myself more than once, and I’m not that old.

Personally I think the one size fits all national standards stuff can be taken too far. The park system is too diverse for that. Among the managers I know, ignorance of local conditions is almost a point of pride. They have this culture where they think they can go anywhere in the country and just plug in and go.

I have seen very little cultural diversity among management, they have all come from the suburban upper middle class, doctors’ kids and so on. They are really only comfortable in that culture, and the lower level people they support come from the same background. They make a big show of pushing racial diversity, but somehow just end up with brown skinned doctors’ kids. Their incomprehension and visible discomfort when dealing with the working class people among their own staff, and in the local communities, would be pretty funny if it didn’t have real consequences. Their refusal to get to know people forces them to fall back on stereotypes. They seem to think that anyone who would want to make their life out in the middle of nowhere is just an ignorant hick who is only out to despoil the wilderness. I have been treated with an amazing amount of condescension and contempt, and have seen my very intelligent and capable coworkers and neighbors treated much worse.

If they would just stop moving around so much, and take the time to get to know the place and work with people, things could go pretty smoothly. People react much better to changing rules when they come from managers who have earned their respect, and who they know will be around to deal with any consequences.

Lee-

I do think things have gone downhill since your time. That seems to be the consensus from the old timers I know, even accounting for the usual "kids today" bullshit.

This is what a former superintendent on the CNPSR message board had to say on the subject:

It¹s easy to blame Congress, funding and staffing limitations, etc. But in my judgment (and experience teaching and consulting with NPS since my retirement) it is that the NPS has done a very poor job of developing effective leaders for some time. Looking at the dismal ratings for leadership and supervision in both the OPM and Best Places to Work surveys, as well as the anecdotal information that continues to flow, over the past several years seems to validate this. Leaders at the lower levels aren¹t holding poor performers accountable, which is frustrating and demoralizing to the better performers; and leaders at the higher levels aren¹t being held accountable for poor decisions and how they are treating employees below them. It¹s partly a training issue, but even more of an accountability issue.

So other people are seeing it, it isn't just a few bitter employees. I'd like to think that it is just confined to a few places, but the worst people we've had have all come to us from the wider NPS.

As for your quitting a permanent job when you didn't think you could do it as well as you wanted to: I have a lot of respect for that, we need more people with that kind of integrity. Unfortunately it is also one reason we end up with so many people at the top who lack integrity.

It's an issue in the private sector too. Lack of accountability at the higher levels and managers giving and taking direction without understanding what they are asking or signing up for. It's always been my view that before you are put in charge of a team tasked with cleaning toilets then you had better have cleaned a few somewhere along the way.

Will and Wild -- both offer some fine comments.

Perhaps someone can answer a few questions for me. Back in the "good ol' days," advancement came not because anyone sought it, but through a system that looked first at what specific skills a particular position required and then searched for people within the NPS who filled those needs. Qualified people then received an "offer" to accept the position as a lateral or promotion.

Am I correct in thinking that now anyone may "bid" for an open position? Does that increase politicking within the service? It would seem logical that it would.

Also, am I correct in thinking that virtually any Federal employee from any agency may also bid for jobs in NPS? Has that watered down or degraded the skill sets, morale, and (what's the right word . . . . ) heritage or tradition of the NPS or whatever word I'm searching for here?

One theme I've often heard as I have talked with current field level rangers is a feeling of frustration that there is so much competition from people who may never have "paid their dues" as NPS employees. I think I've noticed a lot of items in the NPS Morning Reports that so-and-so was just selected as superintendent of such-and-such park -- but that the person came from another agency. Am I right or wrong in that observation?

Lee and willj, after re-reading the main article and following the subsequent discussion thread, I am reminded of two previous NPT articles by PJ Ryan of "Thunderbear" fame (and another former NPS'er):

http://www.nationalparkstraveler.com/2014/01/view-overlook-%E2%80%9Chow-do-you-get-permanent-job-nps%E2%80%9D24585

http://www.nationalparkstraveler.com/2014/02/view-overlook-peter-and-paul24649

I highly recommend that these two articles be consulted for their possible relevance to the current series of questions about the deterioration of staff morale within the rank and file of National Park Service employees, permanent as well as seasonal.

PJ has a new issue of Thunderbear with another article that is probably germaine to this topc.

http://www.workingnet.com/thunderbear/293.html

A Home for Endangered Rangers is the bear's usual thoughtful wit.

Thanks, Lee. I always enjoy PJ's writings.

Will, I subscribe to emails from PEER. This one turned up today. I can't figure out how to run a link to this, so I'll just post the text here. It contains some links you can access yourself. Be sure you look up the report written by Maxi Hamilton from the regional office. Again, I'd suggest that if you're not at the Arizona Memorial, you might have some success contactin PEER for help. I don't know if anything positive has come from this, and hope someone who knows will tell us.

To say the least, this is mighty interesting:

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For Immediate Release: Monday, November 17, 2014 Contact: Kirsten Stade (202) 265-7337

USS ARIZONA MEMORIAL MIRED IN DISPIRITED MESS Shoddy Conditions and Manager Absenteeism Compound Illegal Ticket Diversion

Washington, DC — Employees portray the USS Arizona Memorial as a leaderless, rundown and deeply demoralized institution controlled by commercial tour companies, according to two internal reports posted today by Public Employees for Environmental Responsibility (PEER). Released over the objections of the National Park Service (NPS), the reports charge that top park managers knew or were complicit in tour companies siphoning off most tickets which are by law supposed to be available free to the public. The USS Arizona Memorial is Hawaii’s most visited tourist site. Nearly 1.8 million people a year visit the park in order to see the sunken battleship in Pearl Harbor holding remains of nearly 1,000 sailors who perished on December 7, 1941. Earlier this year, PEER unearthed an internal report finding that most all of the free first-come, first served Memorial passes were snapped up by commercial tour operators before visitors can obtain them. In response to the release of the report, the Park agreed to make 300 “next day” tickets (less than 10% of the Memorial’s 4,350 per day capacity) “available to visitors daily.” Two more newly uncovered reports indicate these problems go much deeper. One is a September 25, 2013 NPS law enforcement “Briefing Statement” describing tour company representatives given stacks of tickets and concluding “The NPS is aware of what is happening.” It ends with the statement “We are requesting consultation and investigatory assistance due to the sensitive nature of the case.” The other is a summary of interviews with 38 Memorial employees and others by NPS Regional Equal Opportunity Manager Maxie Hamilton. It quotes employees as saying that “Ticketing is a big problem here” with “tour companies grabbing all” desirable tickets. It also records widely held concerns about –

  • Poor Maintenance. “The monument is not being cleaned as it should.” There is no maintenance budget or plan. The “grounds were an embarrassment.” The USS Arizona bell was encrusted with bird droppings and cleaned only due to a visit by the Secretary of Interior. The report includes photographs of deteriorating or poorly maintained areas in the Park;
  • Chronic Absenteeism. “Employees almost universally reported that the Superintendent is never on site at the visitor center or even the Park.” And “the biggest problem employees reported is they cannot reach” Superintendent Paul DePrey. Indeed, even the NPS “Regional Office reports having received numerous calls from the Park looking for him”; and
  • Cripplingly Low Morale. Employees reported morale as “very low” in “an adversarial atmosphere” compounded by a widespread “fear of reprisal.” Unsurprisingly, “employees are not optimistic that things will improve.”

“These reports show that the USS Arizona Memorial is adrift and has lost its sense of mission,” stated PEER Executive Director Jeff Ruch, who obtained redacted versions of the reports under orders from Interior’s Office of Solicitor which upheld his appeal of the NPS decision to deny their release under the Freedom of Information Act. “No wonder the Park Service resisted letting these reports see the light of day. They describe a deeply dysfunctional organization suffering a leadership deficit.” Following all three reports, NPS did not conduct an investigation into any individual’s role in the systemic ticket diversion or verify accounts of officials receiving gifts and other amenities from tour companies. Nor did NPS remove DePrey or change any of the park’s management personnel. The agency earlier released an undated “Corrective Action Plan” but it is not clear what, if any, changes in park maintenance, employee relations or ticket distribution have actually occurred. “It appears the Memorial is long overdue for a good literal as well as figurative housecleaning,” added Ruch, noting that it took whistleblower disclosures to bring these conditions to the surface. “Despite an appalling ticket scam at one of the most hallowed places in America, it remains business as usual in the Park Service.”

### Read the law enforcement briefing statement View summary of employee interviews Look at 2014 report on USS Arizona ticket diversion See the Interior Solicitor decision releasing redacted reports to PEER

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That's horrible. Hopefully Kurt will be able to expand on this initial release when more info is available.

The Arizona Memorial is a sacred site, and an overwhelming experience to visit. Rotting wood in the attic must be dealt with.

Going to the memorial in two weeks. Four months ago the only way to get tickets was through a tour company.

I've been to the USS Arizona NMEM at the end of September. Getting tickets in the first place was a hassle (early morning tickets were booked out a half year in advance) and my booked tour got finally canceled on site without explanation, but I was transferred to the next (the last of that day) group which was quite full then. So there IS definitively some problem with ticketing.

I didn't experience any problems with cleanliness, though, and overall I had a good experience at the Memorial.

The really BIG question is whether or not anything has been done to hold those accountable who need to be held accountable. It sounds as if some serious penalties should have been imposed on more than just one or two people.

Does anyone know?

Good lord, that sounds awful. I think it is a good example of how the dysfunction affects the public, and not just employees. I think the attitude of a lot of people in management is just "well, lots of people want to work for the NPS, if we have employees who are unhappy, we'll just get rid of them and find new ones." If it really didn't affect operations, they might have a point. This looks like a pretty over the top example, but visitor services are being damaged in less obvious ways every day.

The following was in the NPS Morning Report today. Given the earlier release by PEER of a report blasting management and maintenance of facilities at Pearl Harbor, this begs the question: What has happened to correct the apparent problems there? Does anyone have first-hand knowledge they could share?

World War II Valor in the Pacific National Monument (HI,AK,CA) Merry Petrossian Has Retired

Merry Petrossian, the park’s chief of facility management, retired on Friday, November 14th, marking a milestone in the NPS management of operations in Pearl Harbor.

Merry's presence at the site, working her way up the ladder from a part-time custodian (working several other jobs) to a division chief supervising some of her former co-workers, is a story of persistence and determination. She exhibited a strong ethic of caring for the site and its employees that helped raise the bar across all programs.When asked about her most memorable part of working for the NPS, Merry referred to her receiving the NPS Director's Natural Resource Stewardship Award for Facilities Management. This award was an unexpected surprise to Merry, but recognized her efforts and response during an oil spill and subsequent cleanup. Merry was also responsible for the rip-rap along the shore of the visitor center. Her stories about being informed that she was nominated (on April Fool's Day) and her subsequent award presentation are priceless.Merry's generosity and aloha spirit is well known in the park and in the broader NPS community. This generosity and aloha spirit will be remembered as an important aspect of what it means to be an NPS ranger in Pearl Harbor. Merry, in her manner, requested no grand recognition with her retirement and the park has respected her wishes.

“I ask that, in your own way, you wish Merry well in her new role as home-made honey supplier and full time grandmother,” said Paul DePrey, the park’s superintendent in a note to his staff. “The time gained by her children and grandchildren is a loss to the NPS, but one that has a higher purpose.”

[Submitted by Paul DePrey, Superintendent]